Who we're looking for:

We’re seeking highly motivated, goal-orientated customer service representatives that are keen to make a meaningful difference to our customers and colleagues. Providing a world-class level of service is at the heart of our organisation and we pride ourselves on our ability to exceed our customer’s expectations.

Satisfying our customers is not enough, we’re driven to surpass our customer’s expectations as they embark on a new career in the fitness industry. Our people personify ‘the extra mile’ philosophy – if this is you, then we’d love to hear from you.

The successful candidate must possess all of the above attributes, as well as a keen interest in continued learning and development. The role includes lots of variety, and there is plenty of opportunity to get involved in wider business activities.

We have a range of full and part-time opportunities available.

Skills and experience:

On application and during the interview process, you’ll need to be able to demonstrate that you have the necessary skills and attributes to perform this role to a high standard, including:

excellent communication skills, both written and verbal.

an ability to connect with people and positively influence them.

a proactive and goal-orientated attitude, with desire to get things done.

a commitment to high standards and continual improvement, including self-development.

Organised, intrinsically motivated and focused on excellence.

The role: customer service

Employed at our offices in Chorley, Lancashire, you’ll be tasked with performing a wide-range of customer service duties revolving around our training and assessment services. These services may include fielding inbound telephone calls, answering emails, processing bookings, uploading student results, applying for certificates and a host of other service-centric activities to our customers.

Outside of the role-specific duties, there will also be opportunities to undertake formal training and qualifications, participate in internal training and development workshops, and to support other areas of the business (e.g., sales, operations) to allow you to grow and progress within the business.

We are a fast-paced organisation that embraces technology to drive efficiency. Therefore, you’ll need to be PC literate, have good attention to detail, and not be afraid to ask for help when it is needed. You’ll also need to be a strong team player with a passion for helping others and focusing on team wins over individual performance.

Pay and benefits:

The successful candidate will receive a starting salary of £22,044 per annum and 22 days paid holidays, plus bank holidays. The company also operates a holiday bonus programme, where 1 extra day’s holiday is accrued for every year of service.

In addition, the company operates a free staff training system, where employees can effectively complete our qualifications free of charge.

Finally, the role also benefits from a high-level of ongoing career support, mentoring, training, and development, affording the opportunity to progress to other roles within the business. We are a rapidly growing business with international ambitions, so for the right applicant, this represents an excellent opportunity to grow in an established but growing business.

Join our customer service team in Chorley, Lancashire

Are you a dedicated professional with a passion for providing exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we invite you to join our team as a Customer Service Representative in Chorley, Lancashire.

As a Customer Service Representative, you will be the frontline of our business, responsible for delivering outstanding service to our valued customers. You’ll handle enquiries, resolve questions and queries, and ensure every interaction leaves a positive impression on our customers.

If you want to join the HFE family in Chorley, Lancashire, and be part of a team dedicated to delivering exceptional customer service and making a positive impact on our customers’ lives. Apply now to embark on an exciting and rewarding career!

Apply Online

Full-Time, Part-time

Chorley, Chorley - Lancashire, Lancashire, Preston

Expires:

1st January 2024

The successful candidate will primarily be employed at our offices in Chorley, Lancashire.

Learner Support Tutors are primarily responsible for providing ongoing tuition, support and guidance to facilitate students in the achievement of their respective qualification(s).

The successful applicant(s) will be rewarded with a salary of £21,000-23,000 per annum.

Important Note:

HFE is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. The company follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check and HFE’s enhanced employee vetting process.

Job Features

Job Category

admin, administration, Customer service

Customer Service Representative, Chorley, Lancashire